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Refund policy

At Baazyaft, we strive to ensure your satisfaction with every purchase. Please review our Exchange and Return Policy below to understand your rights and obligations when returning products or requesting a refund.

Important Note:

Please note that our products are made from leftovers or textile waste through the process of upcycling, aligned with UN SDGs to create a positive impact on society. Therefore, every product is unique in its construction. As well as our products being handcrafted and hand-painted by our transgender people and underprivileged women, therefore, the colours of the paint may vary slightly from the pictures shown online due to light and camera effects.

Eligibility for Returns

Please note that articles purchased at a discount or on sale are not eligible for return and exchange.

  1. Timeframe: You may return products within 7 days of the purchase date, given that the customer has proof of purchase.

  2. Condition: Products are eligible for exchange only if they are unused, in their original packaging, and in the same condition as when you received them. You will be required to share proof if you have received a defective article, in wrong size, or incorrect. 
    Similarly, articles that are delivered in boxes must be returned with their original packaging.

  3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Digital products (e.g., downloadable content).

  • Customized or personalized orders.

  • Products damaged due to misuse or mishandling by the customer.

Refund Process

  1. Inspection: Once we receive your returned product, it will be inspected to ensure it meets the eligibility criteria.

  2. Approval: If the return is approved, a refund will be initiated.

  3. Refund Method: Refunds will be issued through the original payment method used during the purchase.

  4. Processing Time: Please allow 3-5 working days  for the refund to reflect in your account after approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on Baazyaft's part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping method to ensure the returned product reaches us safely.

Exchanges

If you wish to exchange a product, please contact our customer support team at info@baazyaftshop.com or +92 311 222 5504 for assistance. Exchanges are subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, and cover any associated shipping costs.

Contact Us

For any questions or concerns regarding returns or refunds, please reach out to us at:

By making a purchase on Baazyaft, you agree to the terms outlined in this Return and Refund Policy. We reserve the right to modify this policy at any time, and any changes will be effective immediately upon posting on our website.

Thank you for choosing Baazyaft!